Privacy Policy , Cookies & GDPR Statement

You must agree to our Terms and Conditions and this Privacy Statement to use the Divicourse.com (https://divicourse.com) website. If you do not agree, you should not continue to use the site.

This privacy policy covers divicourse.com

What we do

We provide information including articles, tutorials and online courses, primarily, but not exclusively, about the Divi theme for WordPress, by Elegant Themes.

We also provide related content, for example software and product reviews, and services, including Divi Layout packs and related products, (some affiliate, some not) relevant to people who are interested in Website design and development using WordPress.

Our Service

This website is:

This privacy policy pertains the services we offer on this site, whether they’re listed here explicitly in this document or not.

Our Commitment to GDPR

On May 25, 2018, the European Union’s General Data Protection Regulation (GDPR) takes effect.

The GDPR imposes additional requirements upon companies to strengthen the security around, and enhance the protection of, personal data of EU residents.

At Divicourse, we are strongly committed to ensuring the security and privacy of our users and their data and are firmly committed to GDPR compliance.

Privacy Notice

This Privacy Notice is meant to help you understand what Personal Data we might collect, why we collect it, and what we do with it. It also describes the choices available to you about the use of your Personal Data and how you can access and update this information.

What Is Personal Data?

Personal data is any information that relates to an identified or identifiable living individual. Different pieces of information, which collected together can lead to the identification of an individual, also constitute personal data.

Personal data is subject to the protection requirements set out in the GDPR.

Examples of data considered as personal data:

  • a name and surname
  • a home address
  • an email address such as [email protected]
  • an identification card number
  • location data (for example the location data function on a mobile phone)
  • an IP address
  • a cookie ID
  • the advertising identifier of your phone

Examples of data not considered as personal data:

  • a company registration number
  • an email address such as [email protected]
  • anonymised data

Principles we’re governed by:

We use the principles below to govern our use, collection, and transmittal of Personal Data, except as specifically required by applicable laws:

  • We understand that your personal data belongs to you
  • We will do everything reasonable and proportional to protect it
  • We will utilise appropriate technology and processes to collect, process, and store your data (e.g. SSL encryption, WAF, requiring strong passwords, etc)
  • We will use your data only for the purposes we state, and for the purposes you have agreed to by using this site and/ or by expressly consenting in a sign-up, contact or opt-in form
  • We will not gather or hold excessive and unnecessary data on you
  • We will not sell, distribute or share your personal data with 3rd parties
  • We will not hold your personal data longer than necessary
  • We will not share your data without your consent
  • You can request a copy of any personal data we hold, and we will provide it without undue delay, within legislation timescales, in a standard format, and without charge
  • You can request your data be updated and we will do so
  • You can request your data be deleted and we will do so (but after doing so, you may no longer be able to access some services, without registering for those services again).
  • The internet is not 100% secure, as a result, despite best efforts to secure our systems, we may not always be able to perfectly protect your data from every threat. Therefore, should there be a security breach which affects your personal data, we will notify you within 72 hours of becoming aware of any such breach.This list is not exhaustive or a statement of the law, and it and may be subject to change, but covers the main points which are:

    We will do everything reasonable to act professionally and decently towards our users in respect of their personal information, and will treat their data carefully, in order to protect it and use it lawfully.

What we collect

We collect and maintain information about our Customers and Users, which may include:

  • First and last name
  • Postal address
  • Phone number
  • Website URL if you provide it
  • E-mail address
  • Date of registration on the website
  • IP address (used for security to prevent e.g. comment spamming)
  • What email content they are interested in receiving
  • Credit card information*
    *Divicourse does not currently receive or store client credit card details as these are processed securely by 3rd party providers, PayPal and Stripe.com, however we may do so in the future if need arises, at which point we will update this Privacy Notice.
  • Billing information i.e. order details, subscription and license information
  • What courses users registered for on this site
  • What products users purchased on this site

How we collect information

To communicate with us or use our services, you may be asked to provide some personal data in the following ways:

  • By filling in forms (i.e. a “Contact Us” form) on our websites or anywhere else we conduct business
  • By downloading or accessing our services
  • When you register to use our websites, courses, applications or services (including free trials). This may include your name, postal address, phone numbers, URL, e-mail address.
  • When you place an order using our websites, applications or services. This may include your first and last name, postal address, phone numbers, URL, e-mail address and payment details.
  • By subscribing to our newsletters, taking part in surveys, commenting on our site, entering any competitions or prize draws, or any other communications
  • by interacting with us using social media
  • By corresponding with us by phone, e-mail or otherwise using our contact details
  • Through website cookies that may ‘remember’ that you’ve visited the site previously, either just for the length of a session, or for longer, to deliver a more personalised browsing experience to you, and also for the purposes of serving relevant adverts. You can disable cookies in your browser at any time.

Typically, the personal data you give us may include name and email address, and any personal details required to resolve any enquiries or complaints.

Customer Support and Service

When Customers or Users contact us for support or other customer service requests, we maintain support tickets and other records related to the requests, including any information provided by Customers or Users related to such support or service requests.

How We Use Personal Data

We use personal data provided by you to provide the services and products you require on this site, and for business purposes such as processing and fulfilling orders for our courses, registering on our courses, fulfilling other orders for products or services on our site, for marketing relevant related products, and purposes related to the administration of these specified website(s).

We will never directly share your personal data, or otherwise make your personal data available to third parties for the purposes of marketing or targeting you. However, to the extent that this site uses some cookies (Facebook, Google Analytics, Adwords etc) then some anonymised data may be passed to 3rd parties.

You can delete cookies at any time, in your browser, and continue to use this site, though some functionality may be impaired or may not work correctly (for example, remembering personalisation or login’s relating to your user account).

We will not sell, rent, or exchange your personal data with third-parties. If, for whatever reason this needs to change in the future, we will not do so without your express permission.

We use your personal data to:

  • Conduct and develop our business with you
  • Operate, evaluate, maintain, improve and develop the websites (including by monitoring and analysing trends, access to, and use of the websites for advertising and marketing)
  • Monitor carry out statistical analysis and benchmarking (i.e. Google Analytics for sites pages tracking), provided that in such circumstances it is on an aggregated basis which will not be linked back to you or anyone else
  • Engage with and inform you about our services
  • Provide you with documentation or communications which you have requested
  • Correspond with you to resolve your queries or complaints
  • Provide you with any services you request
  • Send you marketing communications, where it is lawful for us to do so
  • Protect and ensure safety of the all data collected

How We Protect Your Personal Data

The security of your Personal Data is very important to us, and we will take every reasonable effort to ensure your Personal Data remains private and confidential when submitted to DiviCourse. 

We follow generally accepted standards to protect personal data submitted to us, both during transmission and once we receive it. 

To further protect you, our website(s) use strong 2048 bit SSL certificates to encrypt any data you submit on our website (e.g. in contact forms etc) between the browser and the server. 

We ensure anti-spam, and anti-malware software is in place on our site, and further protect our website integrity, and the security of your data, with WordFence technology.

However, it should be noted that no method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your data.

However, we adopt physical, technical, organisational and policy measures to ensure that your Personal Data are protected, including the prevention of their alteration, loss, damage, unauthorised processing or access, having regard to the nature of the Data, and the risks to which they are exposed.

You should never share your account information with anyone else, including your username and password. We recommend that you use a unique password for your appropriate accounts that you have with us on our various services, that is not in any way associated with other websites.

You should check your account regularly to ensure that your Personal Data has not been tampered with or altered.

Any suspicious activity regarding your account, including automated messages from parties you cannot identify, should be reported to your website Administrator and to us at privacy[AT]divicourse.com

Use of Third Party Services for Data Management and Processing

We use various 3rd party services to the collection, management and processing of our data (listed at the end of this document).

Our commitment to data protection and information privacy demands the use of 3rd party services that are also committed to the same end.

All our 3rd party services will themselves have their own applicable privacy policies, listed at the end of this document.

Newsletter/Marketing

Where lawful to do so, and subject to your consent, we may communicate with you about our services. If you wish to unsubscribe from receiving these kind of communications, you may do so at any time, using the link in the bottom of the email, or by contacting us directly at privacy[AT]divicourse.com

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. These text files can be read by these websites and help to identify you when you return to a website. Cookies can be “persistent” or “session ID” cookies. Persistent cookies remain on your computer when you have gone offline, while session ID cookies are deleted as soon as you close your web browser.

We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period.

In general, cookies are used to retain user preferences, store information, for marketing and to provide anonymised tracking data to third party applications like Google Analytics.  Cookies may make your browsing experience better insofar as it will be more personalised to you. However, you may prefer to disable cookies on this site and on others, in your browser, or from other tools that manage that.

You can see a list of Cookies in use on this site, and update your preferences for Cookies (opt-in, opt-out)  from the Cookies Declaration page.

Cookies Declaration

Links

Our websites, documentation pages or blog might include links to other websites whose privacy practices may differ from those of our own. If you submit information to any of those sites, your information is governed by their respective privacy policies. We encourage you to carefully read the Privacy Policy of any website you visit before engaging with them in any way.

We absolutely cannot take responsibility for any interaction you have with 3rd parties or services that are not directly our own.

Your Rights Under the Personal Data Protection Laws

As our Customer or User, you have the right to:

  • Be informed about the processing of your personal data
  • Object or restrict to processing of your personal data
  • Ask for a copy of the information about the data we store on you at any time.
  • Correct, update, amend, or remove personal data. If you no longer want to use our services, you may request it to be deactivated at any time.
  • Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you
  • The right to complain to the Data Protection Commissioner’s Office which enforces data protection laws for your area – see:
    http://ec.europa.eu/justice/data-protection/bodies/authoritiesYou can also contact us using the details above.

Your Responsibilities Under the Personal Data Protection Laws

It is important to note that you also have responsibilities when it comes to Data Protection.

One such important case is where you may request from us a copy of the information about the data we store. We are obliged to ensure that the request is legitimate and does in-fact originate from you.

In this regard, we will undertake steps to verify the legitimacy of the request, before releasing such information. If you do not cooperate in this, or we cannot reasonably verify legitimacy, we may not release such information in a timely manner. To act otherwise could represent a significant breach of privacy.

As such, we request your full cooperation in this regard – any requests on our part to verify your request will be undertaken solely to protect against breach of your personal information.

Consent Withdrawal

Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details below. You can withdraw from cookie consent here.

Automated Decision Making

We sometimes make decisions about you using only technology, where none of our employees or any other individuals have been involved.
We’ll do this where it is necessary or is based on your explicit consent. An example might be where you have checked a box on a form to receive a specific kind of email from us, which is processed via Mailchimp. The system will automatically add you to relevant mailing list, for that interest. Similarly, if you unsubscribe via a link in an email from us, that will result in an automated removal from that mailing list.

Data Retention Period

Data Retention Period is the period for which the personal data will be stored, or if that is not possible, the criteria used to determine that period.

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

  • for as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
  • for as long as we provide services to you
  • retention periods in line with legal and regulatory requirements or guidance

If none of these criteria apply, we commit to purging any Personal Data no later than 36 months following your latest interaction/exchange with our services.

Example of long-term data retention

We are required by law to be able to report sales and tax information for up to 10 years. In this case we must retain any pertinent information of these transaction. We will have no choice to but to refuse any requests to erase this type of information from our records as they are required by law.

Changes to this Privacy Notice

We may change this Privacy Notice from time to time by updating this page to reflect changes in the law and/or our privacy practices. We encourage you to check this Privacy Notice for changes whenever you visit our websites.

How to Contact Us

If you have any questions about this Privacy Notice or complaints about how we process your Personal Data you can contact us by visiting the Contact Us section of our websites or send an email to privacy[AT]divicourse.com

You can also reach us offline by post at:

Divicourse, c/o Meerkat Solutions
Galway Technology Centre
Mervue Business Park
Galway, Ireland

Enquiries about privacy should be directed to: privacy[AT]divicourse.com

Your issue will be resolved as quickly as possible.

3rd Party Privacy Policy Notices

These 3rd party services are listed below because we use them to deliver some part of our service to our users, e.g. for hosting, website security, payment processing etc.

Please familiarise yourself with the privacy policies of these 3rd parties also.

WordFence (for website security tools, website application firewall)
https://www.wordfence.com/help/general-data-protection-regulation/

Mailchimp (for email marketing)
https://mailchimp.com/legal/privacy/
InMotion Hosting (for website hosting)
https://www.inmotionhosting.com/privacy-policy
Cloudflare (for CDN and security)
https://www.cloudflare.com/gdpr/introduction/
Stripe (for payment processing)
https://stripe.com/guides/general-data-protection-regulation
PayPal (for payment processing)
https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full

Elegant Themes (creators of Divi Theme, Bloom and Monarch Plugins)
https://www.elegantthemes.com/policy/privacy/

Vimeo (video hosting)
https://vimeo.com/privacy
Google Analytics – (for website statistics etc)

https://policies.google.com/technologies/partner-sites
WooCommerce (for store and shopping cart functionality)

https://automattic.com/automattic-and-the-general-data-protection-regulation-gdpr/
WordPress.org – (website CMS)

https://automattic.com/automattic-and-the-general-data-protection-regulation-gdpr/

UpdraftPlus – (Backups)

https://updraftplus.com/data-protection-and-privacy-centre/
Akismet (anti-comment spam)
https://automattic.com/automattic-and-the-general-data-protection-regulation-gdpr/

 

Last Updated On: 29th May 2018

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